CleanCounts users,
Every enhancement we make is guided by a simple principle: clean energy markets depend on trusted data, transparent processes, and software that works for customers—not the other way around.
We are delighted to share more information about the customer-centric improvements introduced in CleanCounts update 5.1 (5.1 Release notes) and 5.2 (5.2 Release notes). In the recorded webinar we walk through the latest upgrades designed to improve performance, strengthen data integrity, increase operational flexibility, and help our team respond to your needs faster than ever.
Built on Responsiveness—and Real People: Why We Upgraded Our Support Platform
At CleanCounts, we often talk about trust, continuity, and reliability in clean energy markets. Those values don’t just show up in our registry software—they show up every day in how we support the people who use it. Quick replies, thoughtful explanations, and friendly conversations that make a complex system easier are built into our culture.
Our Customer Service Team regularly hears from users not just that issues were resolved—but that they felt supported, listened to, and treated like partners.
That’s why we want to share some context around a upgrade this past winter when CleanCounts transitioned to Help Scout as our customer support platform. The change is about giving our team better tools to keep doing what they already do best—delivering fast, clear, and genuinely friendly support.
A Support Team Known for Responsiveness—and Kindness
Over the past three years, CleanCounts’ Customer Service Team has supported regulators, utilities, developers, brokers, and corporate buyers across North America. Along the way, we’ve received consistent feedback praising the team’s approachability, patience, and willingness to help, even when questions are complicated or time-sensitive.
The numbers back that up:
- Median first response time: under 3.5 hours
- Median full resolution time: under 16 hours
- More than 70% of tickets resolved with a single touch
But what those metrics don’t fully capture is the tone behind them: friendly greetings, clear explanations, and a team that genuinely enjoys helping people succeed.
As CleanCounts has grown—now handling more compliance markets than any other registry in North America—we’ve looked for ways to make support feel even easier and more human on your end. Updated software gives our team a platform that better matches how they already work: collaboratively, conversationally, and with care.
This work is part of our broader commitment to continuous improvement without losing the human touch. Faster answers, clearer documentation, and better tools—paired with the same friendly, knowledgeable team you already trust.
