Talk to a person.
Whether you are registering your first generator, or running a statewide program, obtaining customer support is the same.
Customer service
Write to SystemAdmin@cleancounts.org and a member of our client services team takes your inquiry from first read to resolution. We aim to respond to every inquiry within one business day.
Billing questions
Invoices, payments, and account billing are handled by our Billing Department, separate from customer service.
(651) 789-3327
Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding national holidays.
Call us
Customer service: 888-418-3227
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding national holidays.
Working with a program?
Program administrators and regulators can request a demo of the oversight features built for full insight into their programs. How we govern the registry →
Holidays we're closed
Client services is closed on the following days. Messages sent on these dates are answered the next business day.
New Year's Eve & Day
Labor Day
Martin Luther King, Jr. Day
Indigenous People's Day
Memorial Day
Thanksgiving Day and day after Thanksgiving
Juneteenth
Christmas Eve and Day
Independence Day
Contact details
Address
730 Second Avenue South, #800
Minneapolis, MN 55402
Customer Service
SystemAdmin@cleancounts.org
Billing Department
(651) 789-3327